Refunds & Order Support

There are no change-of-mind refunds, returns or exchanges for genuinely customized products that are correctly supplied, including where the customer selected the wrong size, colour or artwork. Cancellation rights for eligible non-customized products are preserved.

Please contact us with your order number, photos where relevant and a brief explanation. We’ll review the issue and work with you to find a resolution.

Remedies may include repair, replacement or reprint, with price reductions or refunds where legally required. Necessary remedies and return delivery for our errors are free.

Please check sizes, spelling and artwork carefully before approval. Changes or cancellations may not be possible once production begins.

Minor screen-to-print colour differences may occur, but this does not excuse significant discrepancies or defects.

Misuse, incorrect care and normal wear are not manufacturing faults. Please follow the care instructions supplied with your item.

Please contact us before returning an item. Original packaging is not required for faulty-item claims. Refunds due will be sent to the original payment method unless otherwise agreed, within legal deadlines.

Maltese and EU statutory consumer rights remain unaffected.